Policies
Company Policies — Leo Packers and Movers, Thane
1) Privacy Policy
Purpose: We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices.
1.1 Information We Collect
Contact Details: Name, mobile number, email, and addresses (pickup/drop).
Move Details: Inventory lists, floor numbers, lift access, society rules, images/videos shared for quotations.
Billing & Compliance: PAN/GST details (if provided), invoice address, payment references.
Web & Communication: Enquiry forms submitted on www.leopacker.com, call/SMS/WhatsApp conversations, and email trails related to your move.
Operational Media: Photographs taken for packing documentation, pre-move condition notes, and delivery checklists.
Storage/Warehouse: Visitor logs and CCTV footage within restricted zones, retained as per facility safety norms.
1.2 How We Use Your Information
Service Delivery: To plan surveys, share quotations, execute packing/moving/storage, and coordinate delivery.
Customer Support: To update ETAs, reschedule, resolve issues, and assist with insurance documentation.
Billing & Compliance: To raise invoices, maintain statutory records, and address audits.
Quality & Training: To improve processes; selected interactions may be reviewed internally for training.
Marketing (Low Frequency): With your consent, we may share moving tips or offers. You can opt out anytime.
1.3 Data Sharing
Within Operations: With our crew/supervisors on a need-to-know basis for your job.
Third Parties: Insurance partners (for your chosen cover), payment processors, and compliant logistics partners for special assignments. We do not sell data.
Legal: If required by law, court order, or enforcement authorities.
1.4 Data Security & Retention
Security: Restricted access, device locks, and need-based sharing within the team.
Retention: Basic records are retained for statutory periods; operational photos/notes are retained only as long as reasonably necessary for service, quality, or claims.
1.5 Your Choices
Access/Correction: Write to us to view or correct your stored details.
Opt-Out: Unsubscribe from any non-essential messaging.
Deletion Requests: We will anonymize non-statutory data where law permits.
1.6 Cookies & Website
Functional Cookies: For form completion and enquiry flow on www.leopacker.com.
Analytics: Aggregate, non-identifying usage metrics to improve site flow.
Links: External links have their own policies; please review them separately.
Contact for privacy matters: +91-7891096998
2) Billing Process
We believe a clear bill makes for a stress-free move. Here’s how our billing works from first call to final invoice.
2.1 Survey & Quotation
Quick Survey: Virtual or onsite. We assess volume, item types, floor/lift access, society windows, approach road/parking, and route.
Written Quote: Line items include: packing materials, packing team & labor hours, loading/unloading, vehicle type, transport (local/within MMR/inter-city), dismantling/assembly, optional unpack & rearrangement, and insurance (if opted). Applicable GST is shown clearly.
Validity: Quotes are typically valid for a defined period (e.g., 7–10 days) unless your inventory or conditions change.
2.2 Booking & Advance
Slot Blocking: On acceptance, we block crew and vehicle for your requested date/time.
Advance: A modest advance secures the booking; balance milestones are explained in writing.
2.3 On the Day: Materials & Variations
Material Count: We bring pre-counted materials; if extra cartons/special padding are required beyond the quote due to changes on the day, we inform you before using them.
Scope Change: Additional pickup/drop points, extra floors/stair carries, or last-minute additions are billed as per the rate card transparently.
2.4 Payments & Modes
Modes: UPI, card, bank transfer, or cash (receipt provided).
Invoices: GST invoice is issued for eligible services; please share correct details before billing.
Instalments (If Applicable): For large moves or inter-city consignments, staged payments may be scheduled (e.g., booking advance, post-loading, and post-delivery).
2.5 Cancellations & Reschedules
Reschedule: Free reschedule window subject to availability if informed reasonably in advance.
Cancellation: If you cancel after slot confirmation, nominal charges may apply to cover committed manpower/vehicle time.
Rain/Monsoon Adjustments: We may suggest revised timing to protect goods and avoid society restrictions; billing remains transparent.
2.6 Storage Billing (If Opted)
Basis: Daily/weekly/monthly plans. Inventory is documented; retrieval is billed per visit or as per plan.
Condition Checks: For long-term storage, periodic condition checks can be scheduled.
Billing queries? Speak directly to our coordinator at +91-7891096998.
3) Working Method & Process
3.1 Planning
Listen & List: Understand your priorities (kids, elders, pets, office downtime) and society rules.
Method Plan: Packing order, vehicle size, crew strength, lift/parking windows, and route timing are finalized.
Permissions: We coordinate NOCs or help you with templates if your society requires them.
3.2 Packing
Materials: Five/seven-ply cartons, foam/bubble layering, corner guards, furniture blankets, mattress covers, wardrobe boxes, anti-static sleeves for electronics.
Labeling: Room-wise color codes and content tags for quick placement later.
Protection: Floor runners and doorframe guards at both locations.
3.3 Loading
Balance & Safety: Heavier items strapped low, fragile cartons high and tight; lashing straps and anti-shift discipline.
Checklist: A supervisor conducts a load checklist; seals used for inter-city runs.
3.4 Transit
Routing: Time-appropriate routes for Mumbai/MMR; weather-aware scheduling during monsoon.
Updates: Supervisor shares meaningful milestones and revised ETAs if needed.
3.5 Unloading & Rearrangement
Room-Wise Placement: Boxes and furniture go to marked rooms; beds and work surfaces assembled first.
Clean Close: Debris cleared; final walkthrough; minor adjustments accommodated.
3.6 Incident Handling
Immediate Note: Any in-transit scuff or variance is recorded on delivery with photos and remarks.
Remedies: Minor touch-up/repair guidance; insurance documentation support if you opted for cover.
Escalation: A manager reviews unresolved issues within a reasonable timeframe.
4) Terms & Conditions
These terms help both parties work smoothly and safely. By booking with Leo Packers and Movers, Mumbai, you agree to the following:
4.1 Definitions
“Company/We/Us”: Leo Packers and Movers, Mumbai.
“Customer/You”: The person or entity booking services.
“Consignment”: Items being packed, transported, and/or stored.
4.2 Scope of Service
As per the accepted quotation and written communications. Any service beyond scope (additional pickups, extra flights of stairs, carpenter/electrician tasks) will be charged per rate card after your approval.
4.3 Customer Responsibilities
Inventory Accuracy: Share a complete list and highlight fragile/high-value items.
Access & Permissions: Obtain society/building permissions and ensure lift/parking access as applicable (we assist with templates).
Valuables/Prohibited Items: Keep jewelry, cash, legal documents, and hazardous materials under your personal custody. We do not carry prohibited or flammable items (e.g., fuels, fireworks, chemicals, gas cylinders).
Appliance Prep: Defrost refrigerators and drain washing machines before packing when possible.
4.4 Exclusions & Special Handling
Prohibited/Hazardous Goods: We reserve the right to refuse transport of items that pose risk or are restricted by law.
Self-Packed Boxes: We exercise care, but liability for internal damage in self-packed fragile boxes is limited if external packing shows no damage.
Special Items: Pianos, large aquariums, industrial machines, safes, and artworks may require specialized handling/gear billed separately.
4.5 Insurance & Liability
Transit Insurance (Recommended): We assist with cover at your request; claims are processed as per insurer’s terms.
Company Liability (Without Insurance): Limited to a fair repair cost subject to a capped amount per item or per consignment (as specified in your job card/quote); consequential or indirect losses are excluded.
Inspection Window: Please inspect items at delivery. Note any issues on the delivery sheet with photographs for timely resolution.
4.6 Delays & Force Majeure
Traffic/Weather/Checks: ETA may vary due to traffic, rain, police checks, toll queues, or civic restrictions. We will keep you updated.
Force Majeure: Strikes, natural calamities, roadblocks, or governmental actions beyond our control may cause rescheduling without liability for consequential losses.
4.7 Payments & Lien
Payment Milestones: As stated in your quotation/job card.
Lien: In case of unpaid dues, we may retain goods or documents (where lawful) until dues are cleared.
4.8 Storage Terms (If Opted)
Inventory & Access: Catalogued storage; access by prior appointment.
Condition: Items are stored packed; periodic checks can be arranged.
Non-Payment: Overdue storage fees may lead to lien and disposal as per law after due notice.
4.9 Subcontracting
For capacity or specialization, we may engage vetted partners while remaining responsible for coordination and service standards per your job card.
4.10 Disputes & Jurisdiction
Any dispute will be first attempted to be resolved amicably. Failing which, subject to competent jurisdiction within Mumbai as per applicable law.
5) Disclaimers
General Information: Website content, checklists, and tips are for guidance; final scope and charges are as per your signed quotation and job card.
Photos & Illustrations: Images may be representative; materials and tools used are chosen as per your actual consignment needs.
Customer-Packed Fragiles: If internal damage occurs without external packaging damage, our liability is limited unless packing was performed by our team.
Uncontrolled Delays: We are not responsible for delays caused by traffic jams, civic restrictions, weather alerts, or force majeure, though we will keep you informed and adjust plans.
Third-Party Links: External sites referenced from www.leopacker.com have their own policies.
Valuation & Insurance: Declared values for insurance are the customer’s responsibility. We can guide but cannot declare on your behalf.
6) Need Help or Clarification?
Policies should make you feel safer, not confused. If anything here needs a simpler explanation or if your situation is unique, we’re happy to walk you through it in plain language.
Need clarification? Call us at +91-7891096998
Website: www.leopacker.com